Refund and Returns Policy

POLICY OF ASSISTANCES

Orders placed until 16.00 are prepared on the same day and sent by us the next business day, except as a result. Delivery is usually made within 1-3 working days in Attica and within 1-4 working days in the rest of Greece, upon request. All products are shipped throughout Athens with Flash Runner & Elta Courier, in the rest of Greece with Elta Courier, and in Cyprus, EU, USA, Canada and Asia with Fedex/TNT.

Shipments of products within Greece
– FREE Shipping for purchases from 35,00€ and up to 10 kg or more for Attica & the rest of Greece.
– Attica Shipping Expenses: the shipping cost is 4€ for shipping products up to 4kg. For each extra kilo there is a charge of 1.00€. Delivery in 1-3 business days.
– Shipping Expenses Rest of Greece: shipping cost is 4€ up to 4kg. For each extra kilo there is a charge of 1.00€ & 1.50€ deposit amount. Delivery in 1-4 business days.
*Products available with “Available on request” take from 1 to 5 business days to be shipped.
Customers will be informed by phone or email of the exact shipping date.
Shipments of products to Cyprus
The cost of shipping products to Cyprus is 13€ for each order up to 3kg.
For each extra kilo there is a charge of 0.50€. Shipments of products within the European Union Shipments are made with an Economy Express service from FEDEX/TNT and the delivery time varies depending on the place of delivery.
– Shipping costs are 13€ at 3kg. For each extra kilo there is a charge of 0.50€.
– To choose to ship with a faster EXPRESS method, please contact us to inform you of any additional charges. – For order from 100€ and above and up to 8 kg the transport is free.

DEFECTIVE PRODUCT

In case you receive a defective product please inform us within 3 days* of the date of receipt of your order in order to replace it, or refund the amount of money paid for the purchase of the defective product. Transport costs in the event of a defective product are borne by Bean & Herb.

You have the right to cancel your order and return the products you have purchased online or by phone within 14 days of the day of receipt, if the products are returned closed and in their original condition. It is necessary to notify us by phone or electronically in case you wish to return your order, which must contain the proof of payment in any case. The refund is made after we receive and check the products and in any case within 14 working days, in the same way that you paid.

The cost of returning the products is borne by the customer.