Terms of use


This website (www.beanandherb.com) is the online store selling products via the internet (hereinafter “Shop”) of the company with the distinctive title “Bean & Herb” with VAT number 158282650, I.O.Y. NIKAIAS based in Nikaia, Panagia Tsaldari Street No. 106 (hereinafter referred to as ‘the Company’). The terms of use of the E-Shop are clear, clearly stated, and comprehensible. Furthermore, any contract concluded through the E-Shop shall be governed by the terms set out herein and by those, where appropriate, agreed between the parties. Any other terms are expressly excluded. Without prejudice to the principle of good faith and to users of business practices and, in general, to the provisions governing legal acts, in particular those concluded remotely (where applicable), any user who enters and makes use of the services of the E-Shop shall be deemed to consent and accept unconditionally the terms set out here, without any exception. If a user does not agree to these terms, they must refrain from using the Online Store and from any transaction with it.

The Store may contain links or indications regarding other websites owned and managed by third parties. The Company does not handle or control and therefore bears no responsibility for any information, product or service contained in them. Therefore, for any problem that occurs during their visit or use you must directly contact the legal representatives of these websites, who are responsible for the provision of their services. The Store may, for any reason and without notice, change these Terms but will make every effort to indicate any changes to these terms with a notice on the home page. The continued use of this website by users after the date of validity of any changes to these Terms will be considered as acceptance by users of such changes.
The Company does not state in any way that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and related graphical representation shall be provided “as is” without any guarantee of any kind.
The Company is not liable or liable for compensation for any damage (including compensation for non-material damage) resulting from an inability to provide support services.
By using it, the user states that he agrees that the use is at his own risk and acknowledges that, although the Company makes every effort to provide high quality services, it is not possible to guarantee that there will be no interruptions in use or errors in the content of the online store. The photos of the goods are illustrative. The user may examine the goods in the Company’s physical stores, provided that the availability of a code may vary from store to store.
The user of the E-Shop (including any person who uses the online store, with or without rights of use, with or without connection, as well as anyone who is legally responsible for acts of a third party using it, e.g. the legal partner or legal guardian of a minor) declares that he is legally competent to enter into a contract with the Company through the Online Store , as well as make use of the Online Store under the terms and conditions mentioned here. Also, as long as the use of the E-Shop is made after connection with the User’s login details, he accepts that he is personally and financially responsible for any use of the E-Shop, even if the use of the E-Shop is made by others, e.g. persons residing with him. The registered user agrees to prohibit all use of the Online Store to minors who use his account or his name. The user is free to use the Online Store in accordance with these terms, law and morals. The responsibility for the contents of the transactions lies solely with the user. The Company does not exercise any kind of correction or interference in the data transferred by the user, who must correctly fill in the fields in the on-line contact forms.
The user agrees and undertakes not to use in the online store for:
a. Sending, publishing or transmitting in any way any content that is or may be deemed immoral for any reason (offends morality, social values, materiality, etc.) or illegal or, in general, offends, harms or harms the Company or any third party and their legal property;
b. Send, publish or transmit in any way any content for which users are not entitled to transmit in accordance with law or applicable contracts (such as internal information, proprietary and confidential information acquired or disclosed as part of industrial relations or covered by confidentiality agreements), as well as any content that infringes any patent, trademark, trade secret , copyright or other proprietary rights of third parties or contains malicious software for the purpose of interrupting, damaging, destroying or equipping the operation of any software or computer hardware;
c. Any other intentional or unintentional infringement of applicable law;
d. Any collection or storage of personal data about other users.
Without prejudice to any other rights of the company, any use contrary to the foregoing may also result in interruption of the services provided without any notice. The user agrees that the Company’s management, employees, partners and shareholders are not responsible for any breach of the above obligations on the part of the User.

Ordering (e.g. purchase of goods) through the Online Store requires registration on the site (using “username” and “password”). During the purchase process the user will be asked to login (if already registered) or indicate the address to which the goods will be sent. If the user wishes, he can either register a password, and thus his details will be stored for future transactions or not declare a password, in which case in future transactions he will need to re-register the relevant information. Registration requires only a full name, mailing address, contact number and e-mail address. This information shall remain completely confidential in accordance with the detailed information referred to in this paragraph concerning Personal Data.
Orders are made in writing online by filling out and sending the relevant form that exists in the online store. The order is completed at the time the user receives an update of the order status marked “Sent”. Other updates to the status of the order appear on the user’s screen and are sent by e-mail to the e-mail address registered by the user. During the processing of each posted order, the inventory availability of the products ordered is also confirmed. If the availability or delivery time differs from that indicated on the good page, the user will receive an update. Before sending the order, the user, in addition to knowing the terms of this document, becomes aware of the following elements:
a. The user’s counterparty is the Company, the full details of which are mentioned in this,
b. The main characteristics of the goods ordered,
c. The total price of the goods, including VAT and any other charges and, where applicable, all additional charges for dispatch, delivery or mail and any other costs;
d. Payment, delivery, execution arrangements, the period within which the Company undertakes to deliver the goods;
e. That the user can submit any complaint in any way and by phone at 211 4175770 or by e-mail at info@beanandherb.com and that the Company, after examining the complaint, will contact the user as soon as possible. That given the use of the Internet as a means of distance communication for ordering products, there is no user charge on the part of the Company for the use of the Online Store,
g. That the Company strictly adheres to the Code of Conduct of the “Greek Association of Distance Sales and Electronic Commerce Enterprises” (EPAM) – a copy of which you can receive at the e-mail address http://www.enepam.gr – to which the user can also address any complaint or request for redress.
The Company is not responsible and does not cover differences in the prices of products purchased from the Company’s physical store and the user subsequently found that there was a lower price in the online store or vice versa.
Any product offers shall be valid until stocks are exhausted.
The Company is not responsible for any errors in the characteristics, photos and prices of products listed in the online store and cannot ensure that there will be no errors from any reason when importing and/or updating the characteristics and/or price of a product.
The Company provides the possibility of ordering the goods available through the online store or receiving the goods from the Physical Store of the Company or transportation / delivery of the products, which is done with the care of the Company at the address declared by the user. The use of the transport service will be made after informing the consumer of its cost and any discounts offered by the company. The user has the possibility to choose through the online store the goods he wishes to buy as well as the physical store of receipt of the purchase product or the delivery of the purchase products to the address he has declared by paying the price of the purchase by cash or card, when receiving the goods in the physical store. This order will be valid from the moment the user receives an e-mail information on the dates of receipt of the order from the physical store or delivery to his address and for as long as stated in that e-mail. If a user abuses this possibility (e.g. repeated order without receipt from the store or repeated order without receipt at the address he has stated), the Company may repel and refuse the order. According to Directive 2013/11/EC, which was incorporated in Greece with CYA 70330/2015, it is now possible to resolve consumer disputes electronically through the Alternative Dispute Resolution procedure throughout the European Union. If the customer has the status of consumer (i.e. a natural person acting outside of professional status) and has any problem with a purchase made from our Website he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (ODR platform).

The user may, through the online store, modify his order or cancel it following the relevant indications. It is clarified that any modification or cancellation of the order may be made no later than 1 business day before the selected delivery period. (working hours are defined as the period from 08.30am to 20.30am except Saturday and Sunday). In any case the user can contact us at 211 4175770 or by e-mail at info@beanandherb.com for information about the possibility of cancelling or modifying his order.

4. Instructions for Use
Some of the products you will find in our online store have, according to research, therapeutic properties. However, we stress that we are not doctors and cannot guarantee the results of the use of any of our products. All the information on our website is informative and in no way replaces medical science. For health problems, always consult your attending physician.

The Online Store includes intellectual property material belonging to the Company and protected by law. All contents of the E-Shop are intellectual property of the Company (or third parties contracted with it) and are protected by Greek and international law. In particular, the copyright of the content of the E-Shop, including, without limitation, all documents, files, texts, images, graphics, accessories and code contained therein as well as the general image of the Store, constitute the intellectual and industrial property of the Store unless otherwise specified and protected by the relevant provisions of Greek Community and international law.
The appearance of this material in the online store in no way entails the transfer or assignment of a license or right to use it.
The online store authorizes users to copy and print extracts or documents from this website (except in respect of content held by a third party and designated as such) for non-commercial use on their part, since each copy or extract of such documents or pages acquired retains all copyright or other property notices and any disclaimer contained therein. Except for this limited license, nothing in the Store should be construed to warrant any other right or license in connection with any intellectual right, patent or trademark of the Store and the Company or any third party. All logos of the Store and its trademarks cannot be used or reproduced without the prior written consent of the Company.
Unless otherwise specified, copying for commercial purposes, modifying or reproducing part or all of the contents of this website in any form, based on it and/or its content, or the incorporation into other websites, of electronic recovery systems, is prohibited. No link to the site may be included on any other website without the prior written approval of the Company.

The goods can be shipped by the Company to the place indicated by the user in the order form. Shipping costs depend on the total weight of the order, the shipping method, and the destination.
Exact shipping costs are automatically displayed in the shopping cart and alternative shipping or pick-up methods are available.
The Company will make every effort to ship the products within the time specified in the email.
The Company is not responsible for delays in execution (including delivery) due to cases that cannot be attributed to the Company’s fault or due to force majeure and therefore the Company is entitled to an extension of the time for execution. Force Majeure means any incident outside the Company’s control that could not have foreseen and prevented and resulted in the Company’s inability to fulfill, in whole or in part, any obligation under the contract. If such incidents last more than one month, the contract may be terminated by any party without compensation.

The user may, using any means of communication, cancel an order he has placed by any means of communication so that it is not executed, provided that it has not already been executed (orders that are in the “Pending” or “In Process” or “In Progress” stage).

The Company through its e-shop uses your e-mail address, if you have registered your consent through the special registration fields, to advertise its products and services. You reserve the right of access to your personal data held by the Company as well as to the details of your consent, in accordance with the provisions of EU Regulation 2016/679 and the relevant applicable National Law.
Newsletters are sent only to users and subscribers who have chosen to receive them and are technically compatible with the mailing regulations.
Our website https://beanandherb.com newsletter subscribers the opportunity to be deleted from the recipient list. When a subscriber chooses to delete it from the recipient lists, their email is permanently deleted. The e-mails of newsletter subscribers are used exclusively for this purpose and for no other purpose. The newsletters that the public receives by registering in the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Greek law and international conventions. The Company reserves the right not to register a person on the recipient lists or to delete them from them.

Thank you for visiting our Online Store or contacting us by email.
We in our Online Store consider it extremely important to protect the personal data of those who visit our website. That is why we have taken the necessary steps to comply with all the rules on the protection of personal data. We handle “personal data” in accordance with European law and any other applicable local legislation in relation to the retention, processing, access and transfer of personal data.
Our https://beanandherb.com website, which always displays the privacy policy (“the Policy”) and which asks you for any information, collects, maintains and safeguards such personal information in accordance with applicable law and applicable regulations and guidelines. This policy applies to personal information (as defined below) that you have provided yourself and from media (such as websites, e-mail and other online tools) to which there is a link to this policy.
This policy does not apply to personal information collected from sources and means of communication outside the Internet, except in cases where such personal information is provided to us in writing.
We collect only personal data in relation to you, if you choose to provide it to us. We do not share any personal data with third parties for their commercial use, unless you have expressly given us permission to do so. Please review our privacy policy (“the policy”) to learn more about how we collect, use, share and protect information online. For example, we mention the
• Information collected
• Your choices
• Safety
• Links to other websites
• Declaration on the confidentiality of minors
• Additional information about our websites
• How to contact our Store
•Automatically Collected Information

Information collected
Our Online Store generally uses two ways of collecting personal information online:

Information we receive
– Personal information: You can visit our website without giving us any personal information. We may collect your personal identification information (such as name, address, phone number, e-mail address and other personal information) only if you choose to provide it to us.
– Aggregated information: In some cases too, we remove personally identifiable information from data you have transferred to us and keep it in aggregated form. We may also combine this data with other information to create anonymous, aggregated statistical data (e.g. visitor number, domain name of our Internet service provider), which help us improve our products and services.
In addition, by using the Online Store, the user acknowledges that when making product purchases through it it is necessary to provide certain information related to Personal Data, which will be processed and incorporated into files, which have previously been disclosed to the competent Authority and for which the Company is designated as The Processor. The Company does not collect Sensitive Personal Data (e.g. age), unless requested by the user for commercial reasons (e.g. 10-year age range, for the purpose of selecting a cosmetic intended for the specific age group).
The collection and processing of Personal Data is intended to record the contractual relationship with the Company, to control, improve and adapt to preferences and choices regarding goods and to send by electronic or traditional means administrative, technological, organizational and/or commercial information about the Company. The user has the right to have access to the file at any time and to require correction or deletion of any data concerning him.
The Company guarantees the confidentiality and security of personal data, however it may disclose to the competent Public Authorities Personal Data or any other information it holds or is accessible through its systems, if this is dictated by any applicable provision of law.
The user guarantees and is responsible for the truth, accuracy, validity, authenticity, relevance and offer of the Personal Data that he discloses to the Company.
The Company, subject to the express consent of the user, allows users to be informed about new goods available on the market and other possible offers, payment arrangements, etc. by sending promotional – informational messages to their e-mail or postal address or by telephone. In any case, the user may stop receiving advertising messages at any time.
When the user sends any request to the Company, the information provided to the Company is confidential and will only be used for the requested action. The content is not transmitted to a third party except to the directly concerned recipient and to a legitimate authority, if requested by the Company or in case the content of the message is offensive or detrimental to the Company or third parties whose interests the company must defend (third users, suppliers, etc.).

Your choices
You have various options in relation to the use of our website. You may decide that you do not wish to send any personally identifiable information by not entering this information in any field on our website and by not using any available personalized service, if any. If you choose to submit your personal data, you have the right to view and correct or delete that data at any time by accessing your application. Some websites may ask you for permission for specific uses of your information, and you can either agree or deny to use it. If you choose specific uses or communications, such as sending electronic newsletters, you will be able to stop recording at any time by following the instructions on each communication. If you decide to stop signing up from a service or communication, we will make sure that your data is removed immediately, although we may ask you for additional information before we meet your request.
As described below, if you wish to prevent cookies from being received so that you cannot be identified while browsing our websites, you can set your browser to refuse to receive cookies or notify you whenever they are sent to you.
Our online store uses technology and security measures, rules and other procedures to protect your personal data from unauthorized access, misuse, disclosure, loss or destruction. To ensure the confidentiality of your data, our website also uses firewalls (no-entry programs) and password protection programs in accordance with international market standards. It is, however, your responsibility to ensure that your computer is adequately secure and protected against dangerous software such as viruses, etc. Be aware that without adequate security measures (e.g. secure configuration of your browser, updated virus software, effective firewall, non-use of software from dubious sources, etc.) there is a risk that the data as well as the codes you use to protect access to your data will be disclosed to unauthorized Links to other websites.
Our website may include links to several websites which may include useful information for our visitors. This Privacy Statement does not apply to these websites, and we recommend that you visit them directly to learn about their privacy policy.
Declaration on the confidentiality of minors
Our website is aimed at an adult audience. We do not collect personally identifiable information from anyone who we know is under the age of 18 without the prior verifiable consent of their legal representative. His legal representative has the right, at his request, to see what information was provided by the minor and/or to request their deletion.
Update the privacy statement
From time to time our Online Store may review the content of the online privacy statement. These changes will appear immediately on this page that we ask you to visit frequently. Continuous use of our website will indicate your consent to the use of new information.
How to contact our Store
To ask us questions or if you wish our Online Store to change or modify your profile, please contact us in writing at the following address: info@beanandherb.com.
Collected Information
Certain types of information are collected automatically, each time you contact our websites as well as through certain emails we exchange. The automatic technologies we use may include, for example, web servers/ip (web server log), cookies, and web beacons. (as detailed in the Cookie Policy of our website https://beanandherb.com/policy-cookies/)
10. Ia, piracy and other electronic crimes
You may not misuse this website by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other materials that are malicious or technologically harmful. You may not attempt unauthorized access to this Website and its server, or to any other server, computer and database connected to our website. You undertake not to attack the website through denial of service attack or distributed denial of service attack.
Infringement of this obligation may constitute a criminal offence in accordance with applicable law. Any such infringement will be reported to the competent prosecuting authorities with which we will cooperate in order to reveal the identity of the electronic infringer. Similarly, in the event of such an infringement, your right to use this website will be immediately interrupted.
We are not responsible for any loss or damage caused by a denial of service attack, viruses or other malicious software or technologically harmful material that may affect your computer, its components, data or any other material as a result of the use of this website or the downloading of material contained therein or similar material from another website to which this page refers.

Privacy is governed by the principles of EU Regulation 2016/679 and the relevant implementing National Law.
The use of the E-Shop and any contract concluded through it is governed by Greek law, in particular legislation regulating matters relating to e-commerce, distance selling and consumer protection, and falls under the exclusive jurisdiction of the courts of Athens, by express extrapolation of jurisdiction
Any of the above conditions which is contrary to the legislation in force shall automatically cease to apply, without in any way affecting the validity of the other terms. If any part of a contract concluded through the Store proves invalid or unenforceable by a court order, the remainder of the contract will continue to apply.
The Company may enter into an agreement to assign its obligations to an appropriate third party. Otherwise, no party shall be entitled to assign or transfer its rights or obligations.
All notifications must be made in writing by hand or by post.
The above terms constitute the full agreement with the Company, which reserves the right to modify or renew or delete all the terms hereof, without any notice. The amendment or renewal will take effect as soon as this text is updated for any change.